Frequently Asked Questions
- At Buddy Transportation Services, we specialize in offering a wide range of non-emergency medical transportation (NEMT) and mobility services to support individuals of all ages and abilities. Our goal is to ensure that everyone has access to safe, reliable, and comfortable transportation, especially when it comes to essential appointments and daily needs. Whether you or your loved one requires transportation to a medical appointment, dialysis treatment, rehabilitation center, pharmacy, or even routine errands, our trained and compassionate team is here to help. We understand that transportation challenges can impact a person’s independence, health, peace of mind and that’s why we’re committed to being more than just a ride. Our services are designed with care, respect, and dignity at the heart of every trip. From door-to-door assistance to personalized scheduling support, we’re here to make sure you never have to travel alone.
How do I book a ride with Buddy Transportation Services?
Booking a ride is simple! You can schedule transportation by calling our customer service team or submitting a request through our website by visiting our booking page. We recommend booking at least 24 to 48 hours in advance to ensure availability.
Do you accept insurance as payment for transportation?
Please contact your insurance provider directly to list Buddy Transportation Services as your preferred transportation provider and to receive instructions on scheduling your rides.
We are actively working to expand coverage options and to offer additional insurance providers in the future.
What areas do you serve?
We currently serve the Virginia area with plans to expand to other locations. If you're unsure whether we operate in your area, feel free to contact us and we’ll be happy to assist.
What payment methods do you accept?
We accept a variety of private pay options, including credit/debit cards, electronic payments, and other approved methods.
If you have any questions about payment or need help selecting the best option for your needs, our team is here to help.
Are your drivers trained to assist with mobility?
Yes! Our drivers are trained in passenger assistance, safety procedures, and customer care, ensuring a safe and comfortable experience for clients with mobility challenges, including those using walkers, wheelchairs, or other assistive devices.
What happens if I need to cancel or reschedule my ride?
We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us as soon as possible. Ideally at least 24 hours in advance so we can adjust our schedule accordingly and continue providing prompt service to all clients.