Booking
Booking Confirmation
A booking is not considered to be confirmed until full payment has been received, and a team member has completed the booking process. Once your inquiry has been received and processed, you will receive a confirmation email or notification confirming the details of your booking, including the pickup time, location, and any special requests. If you do not receive confirmation within 24 hours, please contact us to ensure your booking has been successfully processed.
For bookings using insurance, please contact your insurance provider directly to receive instructions on listing Buddy Transportation Services as your preferred transportation provider and to obtain instructions for scheduling rides. No-Show Policy If you are not available at the scheduled pickup location at the designated time, your service will be considered a "no-show." In such cases, no refund will be issued, and you may be charged the full fare. We strongly recommend arriving at least 15 minutes before your scheduled pickup time to ensure smooth service. If you anticipate being late or unable to make the scheduled time, please notify us as soon as possible so that we may make the necessary adjustments. Refunds and Adjustments Refunds or adjustments will only be considered in cases where the transportation provider fails to deliver the services as promised or there is a provider error. Refunds will not be issued for no-shows, cancellations made outside of the required notice period, or if you fail to be present at the designated pickup location. Cancellations made within the allowed notice period (24-48 hours) may be subject to a partial refund, less any applicable service fees. The final decision will be based on the circumstances and at the sole discretion of the service provider. Service Interruptions We strive to provide timely and reliable service; however, we cannot be held liable for delays, cancellations, or interruptions caused by circumstances beyond our control. These include, but are not limited to, inclement weather, road closures, traffic accidents, vehicle breakdowns, or other emergencies. In the event of a service disruption, we will make every effort to notify you as soon as possible. We may attempt to offer alternative transportation options, but the provider cannot guarantee a replacement vehicle or an alternative time frame for service. Objectionable Persons We expect passengers to behave respectfully and courteously during the transportation service. Any disruptive, inappropriate, or unsafe behavior, including verbal or physical abuse toward the driver or other passengers, may result in immediate termination of the service without a refund. Passengers who are under the influence of alcohol or drugs, or who engage in illegal activities, will be denied service and may be subject to additional fees or legal action. The carrier reserves the right to refuse transportation to individuals under the influence of intoxicating liquor or drugs, or those incapable of caring for themselves or behaving appropriately. EXCEPTION: The above rule does not apply to persons who are ill and are accompanied by an attendant or nurse. Baggage Baggage will not be checked. Personal baggage, musical instruments, athletic equipment, and other paraphernalia, limited to the capacity of the vehicle, will be transported in the custody of the passenger at no additional charge. Liability for loss or damage of baggage will be limited to fifty dollars ($50.00) for each passenger if such loss is due to the fault or negligence of the carrier. Animals No animals of any type will be carried, except service animals accompanying their owner. Liability Limitations While we take reasonable precautions to ensure the safety and well-being of our passengers, we are not responsible for personal injury, property damage, or loss of belongings during the course of the transportation service, except where such liability is mandated by law. We encourage passengers to secure valuable items, including electronics, jewelry, and medications, during their ride. The provider is not responsible for lost or stolen items left behind in the vehicle. We will not be liable for delays caused by hazards or dangers, bad conditions of the road, or other conditions beyond its control, and does not guarantee to arrive at or depart from any point at a specified time. The carrier will endeavor to maintain the schedule submitted by its agents or employees, but it is not guaranteed. Accessibility and Accommodations We are committed to providing accessible transportation services to all individuals, including those with disabilities. If you have special needs or require specific accommodations, such as a wheelchair-accessible vehicle, please notify us at the time of booking to ensure that appropriate arrangements can be made. While we strive to meet all accessibility requirements, availability of specialized vehicles may be limited, and we recommend booking in advance to ensure availability. Changes to Terms and Conditions We reserve the right to modify, update, or amend these Terms and Conditions at any time without prior notice. All changes will be posted on our website, and the updated terms will apply to any bookings made after the publication date of the updated terms. Insurance Coverage Our transportation service is fully covered by appropriate insurance as required by law. This coverage includes protection for accidents and incidents that may occur while using our services. However, passengers are responsible for their own personal belongings and are advised to take steps to secure any valuable items before boarding. The provider will not be liable for lost or damaged property unless such damage or loss is directly caused by the provider’s negligence. Indemnification By using our services, you agree to indemnify, defend, and hold harmless the transportation service provider, its employees, agents, and affiliates from any claims, damages, losses, costs, or expenses (including legal fees) arising from the breach of these Terms and Conditions, or any actions that result in damage or harm to the provider or third parties. This includes any claims for personal injury, property damage as a result of a breach of these terms and conditions or violation of any applicable laws or regulations. Privacy Policy At Buddy Transportation Services, LLC, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you book transportation services with us. Information We Collect We may collect the following types of personal information: Personal Identification Information: Name, phone number, email address, and physical address. Payment Information: Credit/debit card details, PayPal, Cash App, Venmo, or other payment method information. Booking Information: Date and time of service, pickup and drop-off locations, special requests, and any notes provided at the time of booking. Device Information: IP address, browser type, and other technical information related to your use of our website or booking platform. Use of Information We use the information we collect for the following purposes: To process and confirm bookings and payments. To communicate with you regarding your booking, including confirmations, changes, or cancellations. To provide customer support and address any inquiries or issues. To improve our services and enhance your experience. To send important service-related information, including updates or changes to our Terms and Conditions or Privacy Policy. Payment Information Your payment information is processed securely through encrypted payment gateways. We do not store your full payment details (e.g., credit card numbers) on our servers. All payment information is handled by third-party payment processors such as PayPal, Cash App, Venmo, etc., who are responsible for the security and confidentiality of your financial details. Insurance Reimbursement In instances where insurance is accepted as a method of payment, reimbursements will be processed in accordance with the regulations of the respective insurance provider. Data Security We implement a variety of security measures to maintain the safety of your personal and payment information. Our website and payment processing systems utilize encryption protocols to protect your data. While we take reasonable steps to safeguard your information, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information. Sharing of Information We may share your information in the following situations: Service Providers: We may share necessary information with third-party service providers (such as payment processors or our IT support) to facilitate your booking and payment processing. Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request to protect our rights or the safety of others. Retention of Information We retain your personal and payment information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. Once your information is no longer needed, we will securely delete or anonymize it. Contact Us If you have any questions, please contact us at: Buddy Transportation Services, LLC info@buddytransportationservices.com Ph: 434-250-9368 Fax: 434-509-0778
For bookings using insurance, please contact your insurance provider directly to receive instructions on listing Buddy Transportation Services as your preferred transportation provider and to obtain instructions for scheduling rides. No-Show Policy If you are not available at the scheduled pickup location at the designated time, your service will be considered a "no-show." In such cases, no refund will be issued, and you may be charged the full fare. We strongly recommend arriving at least 15 minutes before your scheduled pickup time to ensure smooth service. If you anticipate being late or unable to make the scheduled time, please notify us as soon as possible so that we may make the necessary adjustments. Refunds and Adjustments Refunds or adjustments will only be considered in cases where the transportation provider fails to deliver the services as promised or there is a provider error. Refunds will not be issued for no-shows, cancellations made outside of the required notice period, or if you fail to be present at the designated pickup location. Cancellations made within the allowed notice period (24-48 hours) may be subject to a partial refund, less any applicable service fees. The final decision will be based on the circumstances and at the sole discretion of the service provider. Service Interruptions We strive to provide timely and reliable service; however, we cannot be held liable for delays, cancellations, or interruptions caused by circumstances beyond our control. These include, but are not limited to, inclement weather, road closures, traffic accidents, vehicle breakdowns, or other emergencies. In the event of a service disruption, we will make every effort to notify you as soon as possible. We may attempt to offer alternative transportation options, but the provider cannot guarantee a replacement vehicle or an alternative time frame for service. Objectionable Persons We expect passengers to behave respectfully and courteously during the transportation service. Any disruptive, inappropriate, or unsafe behavior, including verbal or physical abuse toward the driver or other passengers, may result in immediate termination of the service without a refund. Passengers who are under the influence of alcohol or drugs, or who engage in illegal activities, will be denied service and may be subject to additional fees or legal action. The carrier reserves the right to refuse transportation to individuals under the influence of intoxicating liquor or drugs, or those incapable of caring for themselves or behaving appropriately. EXCEPTION: The above rule does not apply to persons who are ill and are accompanied by an attendant or nurse. Baggage Baggage will not be checked. Personal baggage, musical instruments, athletic equipment, and other paraphernalia, limited to the capacity of the vehicle, will be transported in the custody of the passenger at no additional charge. Liability for loss or damage of baggage will be limited to fifty dollars ($50.00) for each passenger if such loss is due to the fault or negligence of the carrier. Animals No animals of any type will be carried, except service animals accompanying their owner. Liability Limitations While we take reasonable precautions to ensure the safety and well-being of our passengers, we are not responsible for personal injury, property damage, or loss of belongings during the course of the transportation service, except where such liability is mandated by law. We encourage passengers to secure valuable items, including electronics, jewelry, and medications, during their ride. The provider is not responsible for lost or stolen items left behind in the vehicle. We will not be liable for delays caused by hazards or dangers, bad conditions of the road, or other conditions beyond its control, and does not guarantee to arrive at or depart from any point at a specified time. The carrier will endeavor to maintain the schedule submitted by its agents or employees, but it is not guaranteed. Accessibility and Accommodations We are committed to providing accessible transportation services to all individuals, including those with disabilities. If you have special needs or require specific accommodations, such as a wheelchair-accessible vehicle, please notify us at the time of booking to ensure that appropriate arrangements can be made. While we strive to meet all accessibility requirements, availability of specialized vehicles may be limited, and we recommend booking in advance to ensure availability. Changes to Terms and Conditions We reserve the right to modify, update, or amend these Terms and Conditions at any time without prior notice. All changes will be posted on our website, and the updated terms will apply to any bookings made after the publication date of the updated terms. Insurance Coverage Our transportation service is fully covered by appropriate insurance as required by law. This coverage includes protection for accidents and incidents that may occur while using our services. However, passengers are responsible for their own personal belongings and are advised to take steps to secure any valuable items before boarding. The provider will not be liable for lost or damaged property unless such damage or loss is directly caused by the provider’s negligence. Indemnification By using our services, you agree to indemnify, defend, and hold harmless the transportation service provider, its employees, agents, and affiliates from any claims, damages, losses, costs, or expenses (including legal fees) arising from the breach of these Terms and Conditions, or any actions that result in damage or harm to the provider or third parties. This includes any claims for personal injury, property damage as a result of a breach of these terms and conditions or violation of any applicable laws or regulations. Privacy Policy At Buddy Transportation Services, LLC, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you book transportation services with us. Information We Collect We may collect the following types of personal information: Personal Identification Information: Name, phone number, email address, and physical address. Payment Information: Credit/debit card details, PayPal, Cash App, Venmo, or other payment method information. Booking Information: Date and time of service, pickup and drop-off locations, special requests, and any notes provided at the time of booking. Device Information: IP address, browser type, and other technical information related to your use of our website or booking platform. Use of Information We use the information we collect for the following purposes: To process and confirm bookings and payments. To communicate with you regarding your booking, including confirmations, changes, or cancellations. To provide customer support and address any inquiries or issues. To improve our services and enhance your experience. To send important service-related information, including updates or changes to our Terms and Conditions or Privacy Policy. Payment Information Your payment information is processed securely through encrypted payment gateways. We do not store your full payment details (e.g., credit card numbers) on our servers. All payment information is handled by third-party payment processors such as PayPal, Cash App, Venmo, etc., who are responsible for the security and confidentiality of your financial details. Insurance Reimbursement In instances where insurance is accepted as a method of payment, reimbursements will be processed in accordance with the regulations of the respective insurance provider. Data Security We implement a variety of security measures to maintain the safety of your personal and payment information. Our website and payment processing systems utilize encryption protocols to protect your data. While we take reasonable steps to safeguard your information, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information. Sharing of Information We may share your information in the following situations: Service Providers: We may share necessary information with third-party service providers (such as payment processors or our IT support) to facilitate your booking and payment processing. Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request to protect our rights or the safety of others. Retention of Information We retain your personal and payment information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. Once your information is no longer needed, we will securely delete or anonymize it. Contact Us If you have any questions, please contact us at: Buddy Transportation Services, LLC info@buddytransportationservices.com Ph: 434-250-9368 Fax: 434-509-0778